Thank you for visiting and shopping at Chiqui Creates. Following are the terms and conditions that constitute our Shipping & Returns Policy.

Shipment processing time
All on-hand orders are processed within 3-6 business days.
All made-to-order orders are processed within 14 - 22 business days.
All preorders are processed within 22 - 44 business days. Please refer to the specific listing for specific preorder timelines.

Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Basic Package Letterbox (Untracked) via Singpost: 4 - 8 working days
Tracked Package Letterbox via Singpost: 3 - 5 working days
SmartPac Mini via Singpost: 2 - 4 working days

International Regular (Unregistered) Mail via Singpost: 14 - 22 working days
International Registered (Tracked) Mail via Singpost: 14 - 22 working days

*Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses
Chiqui Creates ships to most countries and APO/FPO/DPO addresses, except for Afghanistan, Brazil, Cuba, Honduras, Iraq, Israel, Kuwait, Liberia, Libyan Arab Jamahiriya, Nicaragua, North Korea, Rwanda, Somalia, Syria, United Republic Of Tanzania, Togo, Tunisia, Uganda, Ukraine, and Yemen.

Shipment confirmation & Order tracking
For Registered/Tracked mail: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
For Unregistered/Untracked mail: You will receive a Shipment Confirmation email once your order has shipped. There will be no tracking number(s) included. If you require a tracking number, please choose the Registered/Tracked mail option.

*Please note that if you choose Unregistered/Untracked mail, I am unable to assist you with any questions pertaining to the current status of your mail. If you require tracking, please use the Registered/Tracked mail option.

Customs, Duties and Taxes
Chiqui Creates is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Loss
Chiqui Creates is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

These items cannot be returned:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Paypal account.
You will receive the credit within a certain amount of days, depending on Paypal's return policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us.


Last Updated 26/01/2020