Thank you for visiting and shopping at Chiqui Creates. Following are the terms and conditions that constitute our Shipping & Returns Policy.

Shipment Information

Domestic: I ship via Ninjavan or LBC Express, both within Metro Manila and Provincial. Please choose the correct option in shipping options, otherwise your order will be cancelled and refunded back to you.

International: I offer PhlPost (Philippine Postal Corporation) & DHL Global Mail (DHL eCommerce).

I also offer FedEx International Priority & Economy to select countries only.

Note: DHL Global Mail is processed via 3rd party couriers that provide DHL Global Mail / DHL eCommerce Postal Mail service. Currently I am using both Inline Forwarder and Courier Express, so your tracking link may vary if you have purchased more than once.

Processing Time

All on-hand orders are processed within 7-14 business days.
All made-to-order orders are processed within 14 - 22 business days.
All preorders are processed within 22 - 44 business days. Please refer to the item listing for specific preorder timelines.

Orders are picked up every Wednesday PH time (GMT +8). Please allow up to 48 hours for your tracking number to become active.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Domestic (Ninjavan or LBC): 2-7 business days.

International:

PhlPost Registered Mail: 30 - 182 business days.

DHL Global Mail: 10 - 90 business days.

FedEx International Economy: 6-8 business days.

FedEx International Priority: 3-5 business days.

Delivery delays can occasionally occur due to the current pandemic.

*Please note: As of 17 May 2020 I am no longer offering international unregistered mail. Please refer to International Registered mail info for shipping info.

Shipment to P.O. boxes or APO/FPO addresses

Chiqui Creates does not ship to APO/FPO/DPO addresses. Chiqui Creates ships to most countries except for Afghanistan, Cuba, Honduras, Iraq, Kuwait, Liberia, Libyan Arab Jamahiriya, Nicaragua, North Korea, Rwanda, Somalia, Syria, United Republic Of Tanzania, Togo, Tunisia, Uganda, Ukraine, and Yemen.

Please note that in addition to the countries listed above, Chiqui Creates is unable to send mail to countries with international inbound postal mail service suspensions due to Covid-19 restrictions. Please check with your local postal service regarding international inbound mail suspensions before making an order.

Shipment confirmation & Order tracking

Local Delivery via NinjaVan or LBC: You will receive your tracking number as soon as the order is processed.

International Registered Mail via PhlPost or DHL Global Mail: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 2 weeks for PhlPost, or 48 hours for DHL Global Mail.

International Mail via FedEx International Priority or FedEx International Economy: You will receive your tracking number as soon as the order is processed.

**As of 17 May 2020 I am no longer offering international unregistered mail. Please refer to International Registered mail info for shipping info.

Customs, Duties and Taxes

Chiqui Creates is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages & Loss

Chiqui Creates is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

These items cannot be returned:

  • Custom or personalized orders
  • Charity items
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Refunds

Right after order is confirmed: You have only 24 hours to cancel your order. After 24 hours I will no longer accept refunds.

For mail that has not been received: I do not offer refunds for mail that has been lost, sent to the wrong address, or similar. Please ensure that you have the correct address in your order. It is your responsibility to contact me within 24 hours if you have a change of address or any other corrections.

For mail that has been returned to sender due to failure to pick up, wrong address, or similar: After confirmation that the order has been received by me, you will have two options:

I will resend at shipping cost to you, the customer, or;

I will process your full refund minus cost of shipping.

After order is returned to us via mail at cost to customer/sender: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Paypal account.
You will receive the credit within a certain amount of days, depending on Paypal's return policies.

Shipping on Refunds

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

 

Last Updated 29 November 2020