Thank you for visiting and shopping at Chiqui Creates. Following are the terms and conditions that constitute our Shipping & Returns Policy.
Shipment info & processing time
International: Shipments are handled by 3rd party couriers that provide DHL Global Mail / DHL eCommerce Postal Mail service. Currently I am using both Inline Forwarder and Courier Express, so your tracking link may vary if you have purchased more than once.
All on-hand orders are processed within 7-14 business days.
All made-to-order orders are processed within 14 - 22 business days.
All preorders are processed within 22 - 44 business days. Please refer to the item listing for specific preorder timelines.
Orders are picked up every Wednesday PH time (GMT +8). Please allow up to 48 hours for your tracking number to become active.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Please go to my shopee.ph store to make a purchase if you live within the Philippines!
DHL Postal Service (Tracked) Mail: 14 - 22 working days
International Regular (Unregistered) Mail**: 14 - 22 working days
*Delivery delays can occasionally occur.
**Please note: As of 17 May 2020 I am no longer offering international unregistered mail. Please refer to International Registered mail info for shipping info.
Shipment to P.O. boxes or APO/FPO addresses
Chiqui Creates does not ship to APO/FPO/DPO addresses. Chiqui Creates ships to most countries except for Afghanistan, Cuba, Honduras, Iraq, Kuwait, Liberia, Libyan Arab Jamahiriya, Nicaragua, North Korea, Rwanda, Somalia, Syria, United Republic Of Tanzania, Togo, Tunisia, Uganda, Ukraine, and Yemen.
Please note that in addition to the countries listed above, Chiqui Creates is unable to send mail to countries with international inbound postal mail service suspensions due to Covid-19 restrictions. Please check with your local postal service regarding international inbound mail suspensions before making an order.
Shipment confirmation & Order tracking
DHL Postal Service (Tracked) Mail: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
For Unregistered/Untracked mail**: You will receive a Shipment Confirmation email once your order has shipped. There will be no tracking number(s) included. If you require a tracking number, please choose the Registered/Tracked mail option.
Please note that if you choose Unregistered/Untracked mail**, I am unable to assist you with any questions pertaining to the current status of your mail. If you require tracking, please use the Registered/Tracked mail option.
**As of 17 May 2020 I am no longer offering international unregistered mail. Please refer to International Registered mail info for shipping info.
Customs, Duties and Taxes
Chiqui Creates is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages & Loss
Chiqui Creates is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
These items cannot be returned:
- Custom or personalized orders
- Charity items
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Right after order is confirmed: You have only 24 hours to cancel your order. After 24 hours I will no longer accept refunds.
After order is returned to us via mail at cost to customer/sender: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your Paypal account.
You will receive the credit within a certain amount of days, depending on Paypal's return policies.
Shipping on Refunds
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Last Updated 15 August 2020